Xtime: Modernizing Fixed Ops for the Next Generation of Auto Dealerships

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Drive efficiency, profitability, and customer and employee retention with Xtime to help maximize the value of your service department.

The automotive industry is changing rapidly. As customer expectations evolve and technology advances, car dealerships are being pushed to offer more streamlined, digital-first service experiences. This is where Xtime stands out—by helping service departments transform traditional processes into modern, efficient, and customer-friendly operations.

Xtime is more than just an appointment scheduling tool; it’s a full-service platform that enhances every phase of the service lane experience. From online booking to technician inspections, marketing outreach, and customer payment, Xtime empowers dealerships to meet the demands of today’s digital consumer.

What is Xtime?

Xtime is a cloud-based fixed operations platform that automates and connects the various stages of the dealership service process. It gives dealerships the tools to improve communication with customers, maximize shop efficiency, and increase revenue per repair order (RO).

By integrating with DMS systems and other dealership tools, Xtime helps create a unified experience for service advisors, technicians, and customers. Whether someone is booking an appointment from their phone or receiving a video inspection from a technician, the process feels seamless and professional.

Key Tools in the Xtime Platform

Xtime’s solution is divided into modular components, allowing dealerships to customize it based on their specific goals:

1. Online Appointment Scheduling

At the core of Xtime is its dynamic scheduling tool. It enables customers to book appointments 24/7 from a dealership’s website or mobile app. Customers can choose the time, service type, and even view real-time availability—all while ensuring shop capacity and technician workload are managed efficiently.

This tool reduces phone traffic, minimizes scheduling errors, and helps fill bays consistently.

2. Digital Check-In & Customer Engagement

The platform digitizes the service check-in process. Advisors can greet customers using tablets, pull up vehicle service histories, and present factory-recommended maintenance options. This provides a personalized experience and starts the visit off with confidence and clarity.

3. Vehicle Inspections with Multimedia

Technicians can perform digital inspections with photos and videos, then send those directly to customers. This transparency builds trust and increases the likelihood of service approvals. Customers are far more willing to say yes to a repair when they can clearly see the issue themselves.

This media-rich process accelerates decision-making and raises RO values without pressuring the customer.

4. Automated Service Marketing

Xtime also offers tools to keep customers coming back. Dealerships can use built-in marketing features to send email and SMS reminders for upcoming services, overdue maintenance, or promotional offers.

This automation helps maintain strong retention while freeing up service staff from manual follow-up tasks.

5. Remote Payments & Pickup Options

Customers can review invoices and make payments remotely through their phones or computers. Xtime also supports contactless pickup and delivery options, which have become essential in today’s convenience-focused world.

This end-to-end digital experience ensures the entire service journey—from booking to billing—is fast, frictionless, and modern.

Benefits of Using Xtime

Dealerships that adopt Xtime often see measurable improvements in both customer satisfaction and operational efficiency. Here are a few of the key benefits:

  • Higher Revenue per Repair Order (RO): Transparent inspections and upsell recommendations drive more approvals.

  • Improved Customer Retention: With personalized reminders and proactive outreach, customers are more likely to return.

  • Greater Shop Efficiency: Automated scheduling and capacity controls help optimize technician time.

  • Faster Approvals: Multimedia inspections lead to quicker customer decisions and shorter vehicle cycle times.

  • Modern Customer Experience: Customers get the digital convenience they expect, increasing overall satisfaction.

Who Should Use Xtime?

Xtime is ideal for franchise dealerships, multi-rooftop groups, and independent service departments looking to:

  • Streamline service lane operations

  • Improve communication with customers

  • Increase shop revenue

  • Deliver a modern experience in line with consumer expectations

It’s particularly valuable for fixed ops leaders who want better visibility into service department performance and need tools that scale as customer volumes grow.

Integration with Dealer Systems

Xtime integrates smoothly with leading dealership management systems (DMS), as well as other automotive retail technologies. This allows for a consistent flow of data across sales, service, and marketing systems—reducing administrative burden and ensuring every team is working from the same playbook.

For dealerships already using Cox Automotive solutions (like Dealertrack, VinSolutions, or Kelley Blue Book), Xtime complements the ecosystem and contributes to a unified retail strategy.

Driving ROI Through Simplicity and Transparency

The value of Xtime lies in its ability to help dealerships do more with less. By reducing manual tasks, eliminating paperwork, and improving service visibility, dealerships free up time for advisors and technicians to focus on what matters—taking care of customers and their vehicles.

Additionally, the real-time nature of inspections and approvals helps drive sales without aggressive tactics. Customers feel informed, not pressured, and dealerships build long-term trust that results in repeat business.

The Future of Fixed Ops is Here

Dealership service departments are no longer just about oil changes and tire rotations—they’re becoming hubs of customer experience and retention. Xtime provides the technology foundation to support that shift, helping teams deliver high-quality, efficient, and transparent service every day.

If your dealership is ready to modernize its fixed operations and meet the digital demands of today’s auto customers, Xtime offers a proven path forward.

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