Today’s automotive customers expect fast, transparent, and convenient service experiences—and dealerships must rise to meet those expectations while maximizing efficiency and profitability. That’s where Xtime comes in.
As a leading service experience platform from Cox Automotive, Xtime empowers dealerships to deliver a modern, streamlined, and customer-focused service process. With tools that handle everything from scheduling to payment, Xtime enables service departments to operate more efficiently, improve customer satisfaction, and drive revenue growth.
Let’s explore what makes Xtime a game-changer in fixed operations.
What is Xtime?
Xtime is a digital platform that modernizes the entire vehicle service process. It connects dealerships with customers through intuitive, mobile-friendly tools that manage service appointments, inspections, communication, and payments—all in one ecosystem.
By improving workflows, reducing manual entry, and increasing transparency, Xtime helps dealerships service more vehicles in less time—without sacrificing quality or customer trust.
The Xtime Platform: 5 Integrated Solutions
Xtime offers five core products that work seamlessly together to enhance each step of the service journey:
1. Xtime Schedule
This feature allows customers to book appointments online, 24/7. Whether they’re on a smartphone, tablet, or desktop, the process is quick and simple. On the dealership side, appointments are automatically aligned with technician availability and shop capacity, preventing overbooking and reducing no-shows.
2. Xtime Engage
Engage improves the check-in and check-out process by giving service advisors digital tools to greet customers, review vehicle history, and begin the service process on a tablet. It eliminates paperwork, shortens wait times, and provides a personalized experience from the moment the customer arrives.
3. Xtime Inspect
Inspect transforms how inspections are conducted and shared. Technicians use tablets or mobile devices to perform multi-point inspections and document findings with videos and photos. Customers receive these digital reports, allowing them to clearly see what repairs are needed—resulting in faster, more confident approvals.
4. Xtime Invite
This feature allows dealerships to re-engage customers who previously declined services. Invite sends timely, personalized follow-ups via email or text, encouraging customers to return for pending maintenance or repairs—turning missed opportunities into added revenue.
5. Xtime Payments
Payments streamlines the checkout process by giving customers the option to pay online, in-lane, or via mobile device. It supports secure, PCI-compliant transactions and significantly reduces wait times, creating a faster, more convenient experience for both customers and staff.
Why Dealerships Choose Xtime
Efficiency and Time Savings
Xtime helps service departments operate more efficiently by automating routine processes like appointment booking, check-ins, and customer communication. This allows staff to focus on what matters most—delivering quality service.
Customer Transparency and Trust
By sharing real-time inspection results with multimedia, Xtime allows customers to see exactly what’s happening with their vehicle. This level of clarity helps build trust and improves upsell success, as customers are more likely to approve recommended repairs when they understand the reason behind them.
Mobile-First Flexibility
With mobile apps for technicians and advisors, Xtime makes it easy to stay connected and productive on the go. Advisors can check in customers and present service updates from a tablet, while technicians can upload media directly from the bay.
Integrated Workflow
Xtime integrates with popular DMS platforms like CDK, as well as tools like Lyft, Sunbit, STELLA AI, and Car Wars. These integrations ensure a seamless service experience, from courtesy rides to financing options and smarter communications.
Proven Results: Xtime in Action
Dealerships that implement Xtime often see measurable improvements within months. Reported benefits include:
Higher repair order (RO) volumes
Increased average revenue per RO
Faster service turnaround
Stronger customer retention
Better technician utilization
Here’s what some users have experienced:
“Xtime has completely changed how we communicate with customers. Sharing inspection videos boosts trust—and gets approvals fast.”
— Fixed Ops Manager, Multi-Store Dealership Group
“Since adding Xtime Payments, we’ve seen shorter lines, happier customers, and more efficient team workflows.”
— Service Director, Honda Franchise Dealer
One dealer even reported an 8.2% jump in customer retention and over $13,000/month in added revenue using Engage and Inspect.
Safety, Compliance & Data Security
Xtime understands the importance of protecting sensitive data. The platform is:
PCI DSS compliant for secure payment processing
Built with end-to-end encryption and tokenization
Aligned with privacy regulations like CCPA and GDPR
Whether handling customer information, payment data, or internal communications, Xtime ensures that everything is safeguarded against misuse or breaches.
Continuous Innovation and Product Updates
Xtime is always improving. Recent enhancements include:
A redesigned mobile app with faster photo/video uploads, technician chat, and improved user interface
Improved DMS integration, especially with CDK, reducing manual entry and boosting data accuracy
A new manager override system using unique access codes for easier approval processes
With an eye toward innovation, Xtime continues to evolve in response to dealer feedback and industry trends.
Who Benefits from Xtime?
Whether you’re an independent store or a major franchise group, Xtime is designed to support service departments of all sizes. It’s especially beneficial for:
Dealerships looking to grow fixed ops revenue
Service teams wanting to modernize outdated processes
Advisors focused on creating better customer experiences
Managers aiming for stronger reporting and ROI tracking
If your goal is to deliver faster, more transparent, and more profitable service, Xtime is the solution that can get you there.
Easy Onboarding and Ongoing Support
Getting started with Xtime is simple. Dealers can schedule a personalized demo through xtime.com, and Cox Automotive provides full onboarding support, training resources, and ongoing assistance.
Support is available via:
24/7 help center access
Dedicated account managers
Phone, email, and live chat options
This ensures your dealership gets maximum value from every Xtime feature—right from day one.
The Future of Automotive Service is Here
Xtime doesn’t just help dealerships work more efficiently—it redefines how service is delivered. By combining powerful digital tools, real-time customer engagement, and deep DMS integration, Xtime turns service departments into high-performance revenue centers.
Whether you’re focused on reducing wait times, improving upsells, or building long-term loyalty, Xtime offers a comprehensive platform that meets the demands of today’s car owners—and tomorrow’s.
