In an industry long dominated by legacy dealership management systems (DMS), Tekion is rewriting the rules. With its cloud-native, AI-driven platform, Tekion aims to modernize every aspect of automotive retail — from showroom to service bay — providing dealers, OEMs, and customers a seamless, unified experience.

At the heart of Tekion’s offering is the Automotive Retail Cloud (ARC), a comprehensive platform that brings together sales, service, parts, financing, customer relationship management, digital retail, and more — all under one roof. 

What Sets Tekion Apart

Cloud-Native, Unified Architecture

Unlike traditional DMS that rely on outdated, on-premise infrastructure, Tekion is built from the ground up in the cloud. This cloud-native design offers scalability, real-time data access, and the flexibility to operate across locations and devices. 

By centralizing data and operations, Tekion eliminates silos between departments — ensuring that sales, service, parts, accounting, and CRM all draw from the same real-time data set. This unified data flow reduces redundancies, minimizes errors, and leads to more informed, efficient decision-making. 

End-to-End Digital Retail Experience

Recognizing the evolving expectations of modern car buyers, Tekion goes beyond traditional dealership workflows. The company offers a truly digital retail experience through its Automotive Enterprise Cloud (AEC) — connecting OEM brand websites, dealership inventories, and customer purchase journeys from online research to delivery. 

With AEC, consumers can configure their dream car online, select packages or add-ons, complete financing, sign documents electronically, and schedule home delivery or in-store pickup. The mission: make car buying nearly as effortless as e-commerce. 

This “digital-first” model removes friction, brings transparency, and streamlines the buying process for consumers — while giving dealers more efficient, flexible tools to win and close business online or in-person. 

AI-Powered Intelligence & Automation

What truly differentiates Tekion is its heavy use of artificial intelligence and machine learning across the platform. The company has embedded AI deeply into ARC: from sales and finance workflows, to service, parts, CRM, and more. 

In 2023, Tekion unveiled Tekion AI, an enhanced AI engine that blends machine learning, natural language processing (NLP), computer vision (CV), and generative AI models. The first feature unleashed under this engine — called “Smart Communication” — helps dealers process leads faster and respond to customers more thoughtfully by summarizing past conversations, prompting follow-ups, or drafting personalized emails automatically. 

More recently (2025), Tekion launched Tekion AI Agents — autonomous AI “agents” that perform end-to-end service department workflows with minimal manual intervention. From identifying needed repairs to coordinating parts/orders, scheduling tasks, and providing real-time updates to customers — this AI Agent streamlines fixed-ops work and reduces administrative burden. 

The practical result: fewer manual tasks, faster service cycles, improved efficiency in fixed operations, and more time for dealership staff to focus on customer relationships rather than administrative overhead. 

Open APIs & Partner-Friendly Ecosystem

Tekion also understands that no dealership is identical — and integration with third-party tools, OEM systems, or custom workflows is often essential. That’s why Tekion offers Automotive Partner Cloud (APC), a set of open, developer-friendly APIs enabling smooth connectivity and integration across services and platforms. 

APC gives dealers, OEMs, and technology partners flexibility to build, customize, or extend Tekion’s platform without being locked in — supporting long-term adaptability as needs evolve. 

Industry Recognition & Global Reach

Since its founding, Tekion has grown into a global player in automotive retail technology. 

In 2023, Tekion was honored on the prestigious Forbes Cloud 100 list — the definitive ranking of private cloud-native companies globally. It was notably the only company representing the automotive retail space on that list. 

With operations spanning North America, Europe, and Asia — including technical presence in India — Tekion is positioned to serve dealerships and OEMs worldwide, reflecting its ambition to modernize automotive retail on a global scale. 

Recent partnerships reinforce this global ambition: for example, in 2025, a large UK automotive dealer group, Hartwell Automotive Group, selected Tekion’s ARC platform across its multiple locations — underlining trust in Tekion’s technology and drive to modernize global retail. 

Why Tekion Represents the Future of Car Retail & Service

• Modernization of Legacy Workflows: By replacing decades-old, fragmented DMS solutions with a unified, cloud-native platform, Tekion helps dealerships adapt to the demands of the digital age.

• Customer-Centric Retail: Through digital retail, online configurators, e-sign, remote financing, and delivery scheduling — Tekion aligns car buying with modern consumer expectations.

• Smarter Operations with AI: From lead response to service scheduling to parts management — built-in AI helps make data-driven decisions, automate repetitive tasks, and free up human bandwidth for high-value interactions.

• Flexibility & Integration: Open APIs, partner-friendly architecture, and modular tools mean dealers and OEMs can tailor Tekion to their unique needs without being locked into rigid vendor constraints.

• Scalability & Global Reach: With global infrastructure and a track record of adoption across regions, Tekion supports both small dealers and large multi-location groups — making it a scalable solution for growth.

Tekion is more than just another dealership management software — it represents a paradigm shift in how cars are sold, financed, maintained, and serviced. By blending cloud-native architecture, real-time data, and cutting-edge AI, Tekion delivers a genuinely unified retail ecosystem for the automotive world.

For dealerships seeking to stay competitive in an increasingly digital, customer-centric environment — and for OEMs aiming to streamline operations across channels — Tekion offers a future-ready platform built for the realities of modern automotive retail. As technologies evolve and consumer expectations rise, Tekion’s approach shows how the auto industry can catch up — transforming car buying and maintenance into experiences that are as seamless and intuitive as any modern online purchase.