In today’s rapidly evolving world of auto service, convenience and transparency are no longer optional—they're expected. Xtime rises to the occasion as a full-spectrum automotive service experience platform, seamlessly blending digital innovation with operational efficiency. From booking to payout, Xtime empowers dealerships to transform the fixed‑ops journey—delighting customers and boosting revenue at every turn.
1. Smart Scheduling: Start the Conversation Right
Xtime Schedule simplifies appointment management for both your team and your customers. Accessible 24/7, the platform enables service booking from any device, offering real-time availability, automated reminders, and capacity-aware scheduling that optimizes technician utilization .
Its customizable service menus, media uploads (like videos and photos at booking), and rideshare integration (courtesy of Lyft) empower customers with flexibility and clarity—making appointments a smooth, value-packed experience .
2. Xtime Engage: Digitize the Service Lane Experience
Xtime Engage places customer experience at the core of your service lane:
Self Check-In & Tablet Reception: Customers can check in digitally, while advisors receive walk-around tools and vehicle history at their fingertips .
Real-time Texting & Status Updates: Keep your customers informed digitally throughout their service—it’s convenient and builds trust .
Intelligent Diagnostics & Financing: Offer tailored service recommendations, show what matters with multimedia, and simplify the path to saying “yes” by offering seamless financing options like FlexPay .
Dealerships using Engage see notable returns—like higher retention, more upsells, and greater repair order value per visit .
3. Invite: Build Smart, Targeted Marketing
Filling idle service lanes just got easier with Invite—the curated marketing engine of Xtime. It helps you:
Segment audiences based on past visits or declined services
Send timely reminders or promotional offers
Fill open appointment slots strategically
This focused outreach consistently boosts repair order counts and short‑term profitability .
4. Inspect: Turn Transparency into Trust and Profit
Digital multipoint inspections—with photo and video walkthroughs—are more than a feature; they’re a trust-building tool. With Xtime Inspect:
Capture and share visuals that show customers exactly what technicians see
Get rapid approvals on additional service recommendations—often within minutes
Use intra-dealer chat, real-time dashboards, and tracking tools to smooth out communication and workflows
Automate declined service capture and integrate service financing—making the approval and checkout process effortless
Data shows ASRs packaged with multimedia see 45% conversion, and nearly half of them are approved within 15 to 30 minutes .
5. Auxiliary Capabilities: Reporting, Delivery & Performance Services
Xtime doesn’t just power the service lane—it supports and scales it:
Advanced Reporting: New dashboards and appointment‑level metrics give dealers actionable insights to optimize performance .
Pick‑Up & Delivery: Through tools like Clutch, customers can book service from home, request valet support, and complete payment—all digitally. It’s an emerging service model—and one most customers say they’re willing to pay more for .
Dealer Performance Consulting & Managed Services: Xtime provides hands‑on support—from onsite coaching and campaign management to telematics and recalls integration—to ensure you're not just using, but excelling with the platform .
6. Real-World Impact: Napleton Automotive Group
It’s one thing to talk about performance—it’s another to see it in action. The Napleton Automotive Group embraced Xtime’s ecosystem and redefined their service operations:
They implemented tools like digital check-in and media-enabled diagnostics to simplify workflow and engage customers
The result was stronger customer trust, higher morale, and improved efficiency
“When you leverage systems like this that lay everything out for the customers… they trust it” said their leadership, highlighting the vital role transparency plays in rebuilding dealership credibility .
Summing It Up: Why Xtime Works
Xtime stands out because it delivers:
End-to-end digital convenience—from booking through checkout.
Multimedia‑enhanced transparency, which builds trust and makes approval processes smooth.
Targeted marketing, seamlessly integrated with operational needs.
Insight‑driven management, supported by ongoing consulting and reporting.
Future‑focused service models, like pick‑up and digital delivery—designed for modern consumers.
With measurable ROI—from increased repair order dollars to faster approvals and higher retention—Xtime isn’t just software. It's a strategic platform to modernize service operations, empower staff, and elevate customer experience.
