In today’s competitive automotive industry, customer experience has become the key differentiator between successful dealerships and those struggling to retain service customers. As technology continues to reshape how consumers interact with businesses, tools like Xtime are stepping in to help dealerships deliver a modern, digital-first service experience that drives loyalty, efficiency, and profitability.
Xtime is a leading fixed-operations platform used by thousands of dealerships across North America. Built to enhance the entire vehicle service lifecycle from appointment booking to check-out Xtime streamlines operations and delivers the kind of seamless, transparent experience today’s consumers expect.
What is Xtime?
Xtime is a cloud-based software suite designed specifically for dealership service departments. It enables better customer engagement, smoother appointment scheduling, digital vehicle inspections, real-time communication, and performance analytics. By integrating with most dealer management systems (DMS), Xtime provides a connected ecosystem that simplifies complex service processes and eliminates the silos that often slow down operations.
Whether a customer is booking an oil change online or approving a repair estimate through a video inspection, Xtime facilitates every step of the process.
The Core Components of Xtime
Xtime’s full platform is known as Xtime Spectrum, and it’s made up of four core products:
1. Schedule
The Schedule module allows customers to book service appointments online 24/7. It provides real-time access to appointment slots, technician availability, and even available loaner vehicles or shuttle services. This not only improves the customer experience but also reduces scheduling errors and phone traffic for dealership staff.
2. Engage
Engage digitizes the service lane experience. Service advisors can check in customers with tablets, perform walkaround inspections, and communicate repair recommendations via text. Engage also provides customers with real-time updates on their vehicle status and allows for convenient digital payment options.
3. Inspect
This module empowers technicians to perform digital multipoint inspections using images and videos. These multimedia inspections are sent directly to customers for review, helping build transparency and trust. Customers are more likely to approve recommended services when they can visually see what needs attention.
4. Invite
Invite is Xtime’s marketing and retention tool. It helps dealerships stay in touch with customers through automated service reminders, follow-ups on declined work, and personalized promotions. These targeted communications are key to boosting service retention and increasing revenue per customer.
Benefits of Using Xtime
Improved Customer Retention
Xtime helps dealerships retain service customers by delivering a consistent and convenient digital experience. When customers can easily schedule services, receive updates, and approve repairs from their phones, they’re more likely to return.
Increased Revenue Per Repair Order (RO)
Dealerships using Xtime often see higher RO values. With digital inspections and personalized service recommendations, customers are more engaged and more likely to approve additional repairs.
Operational Efficiency
From automated scheduling to real-time communication, Xtime reduces friction in the service process. Dealerships report improved technician productivity, faster check-ins, and reduced customer wait times.
Trust Through Transparency
Multimedia inspections and real-time updates empower customers to make informed decisions. When customers understand why a repair is needed—and can see it—they’re less likely to question costs or delay the work.
A Platform Built for the Modern Dealership
One of the biggest strengths of Xtime is its flexibility. Whether you’re a single-location dealership or part of a large auto group, Xtime can scale to your needs. The modular nature of Spectrum means you can start with the tools that matter most to your business and expand over time.
Xtime also integrates with most major DMS and OEM systems, making it easier for your staff to access real-time data without having to jump between platforms. This results in better communication, fewer errors, and a smoother customer journey from drop-off to pickup.
Why Xtime Matters Now More Than Ever
The automotive industry is shifting rapidly. Consumers are used to digital-first experiences in every aspect of life—from ordering food to booking travel—and they expect the same from their local dealership. According to industry reports, a majority of customers say they are more likely to return to a dealership that offers digital scheduling, remote approvals, and real-time communication.
Xtime answers these demands, helping dealerships create a frictionless service experience that keeps customers engaged and satisfied.
Real-World Results
Dealerships using Xtime have reported:
Faster repair approvals thanks to video inspections and mobile communications
Higher revenue per RO through increased upsell acceptance
Greater customer satisfaction and Net Promoter Scores (NPS)
More efficient service lanes, reducing average check-in and wait times
Increased service retention, especially among first-time customers
As the auto industry continues to evolve, fixed-operations will remain a key area for growth. Tools like Xtime help dealerships not only meet but exceed modern customer expectations. With a focus on transparency, communication, and convenience, Xtime is more than just a software solution it’s a digital partner in long-term customer retention and revenue growth.
Whether you’re aiming to improve efficiency, boost revenue, or deliver a more engaging service experience, Xtime offers the tools to get there.
