The automotive industry is undergoing a digital revolution—and at the center of this shift is the dealership service department. In an age where customers demand speed, transparency, and convenience, service departments need technology that meets those expectations while improving internal efficiency. That’s exactly where Xtime shines.
Backed by Cox Automotive, Xtime is a leading cloud-based software platform built to modernize the fixed operations (service and parts) side of dealerships. With tools for online appointment booking, digital inspections, customer engagement, and automated marketing, Xtime helps service departments enhance customer experiences and drive lasting profitability.
What Is Xtime?
Xtime is a digital service platform that helps dealerships manage the full customer service journey—from appointment scheduling to post-service follow-up. It is designed to solve common challenges such as inefficient workflows, low service retention, missed upsell opportunities, and disconnected communication.
Xtime’s four main solutions include:
Schedule: Easy, real-time appointment booking
Engage: Digital check-in and communication
Inspect: Visual multi-point inspections
Invite: Marketing automation and retention tools
Together, these tools offer a complete fixed ops solution tailored for today’s digitally connected customers.
1. Schedule – Smarter Appointment Booking
Customers no longer want to call the dealership to schedule service. They want to book online, anytime, on any device. Xtime’s Schedule tool offers 24/7 appointment access with real-time visibility into technician availability, loaner cars, and service bay capacity.
Benefits include:
Seamless online and mobile booking
Integrated factory maintenance recommendations
Accurate wait time and pricing estimates
Higher appointment completion rates
This self-serve approach boosts convenience and helps dealerships reduce no-shows while improving service bay utilization.
2. Engage – Digital Check-In and Live Communication
Once customers arrive, Xtime Engage transforms the traditional service write-up into a smooth, tablet-based process. Service advisors can:
Present menus of recommended services
Check vehicle history and factory data
Show real-time pricing and promotions
During the service visit, Engage keeps customers informed through text or email updates. If additional services are needed, advisors can send images or videos, along with pricing and approval options—making upselling more transparent and efficient.
3. Inspect – Trust Through Transparency
Trust is everything in service. With Xtime Inspect, technicians perform digital inspections using mobile devices. They capture:
Photos of worn parts
Videos of mechanical issues
Notes explaining repair needs
This rich media is sent directly to the customer for review, helping them understand the condition of their vehicle and increasing approval rates for recommended repairs. It turns service from a mystery into a clear and honest transaction.
4. Invite – Retaining Customers After the Visit
Getting a customer in once is good. Keeping them coming back is better. Xtime Invite automates service reminders, recall alerts, and promotional messages using customer and vehicle data. This module helps dealerships:
Send personalized maintenance reminders
Reach out about declined services
Create seasonal campaigns and offers
Improve customer retention over time
With Invite, dealerships stay top-of-mind, keeping bays filled and customers loyal.
seamless System Integration
Xtime integrates with nearly every major Dealer Management System (DMS), including:
CDK Global
Reynolds & Reynolds
Dealertrack
PBS Systems
It also integrates with OEM systems to provide real-time factory maintenance schedules, recall data, and warranty coverage—ensuring accurate information is always available for advisors and customers alike.
Real-World Results
Thousands of dealerships across North America use Xtime to modernize their fixed ops departments. The results speak for themselves:
Higher RO (Repair Order) values thanks to increased upsell approval
Improved CSI (Customer Satisfaction Index) scores
Reduced service lane bottlenecks with real-time scheduling
Up to 20% increase in appointment volumes
Stronger customer retention through personalized communication
These improvements lead to more profitable service departments and stronger long-term customer relationships.
What’s New in 2025?
In response to evolving market demands, Xtime recently introduced enhancements such as:
Bulk texting capabilities for improved customer outreach
Enhanced video tools for ASR explanations with subtitles
Advanced analytics dashboards to track technician productivity and customer behavior
Contactless payment and vehicle pickup/drop-off integration
These updates ensure that dealerships remain competitive in a rapidly digitizing industry.
Why Xtime Matters Now More Than Ever
With EV adoption, longer vehicle lifespans, and increasing competition from independent shops, dealerships must find ways to differentiate their service experience. Customers are more likely to return when they trust the process, enjoy the convenience, and receive personalized attention.
Xtime helps dealerships deliver on all three fronts by:
Modernizing the digital experience
Building trust through transparency
Automating communication and marketing
Empowering service teams with tools that simplify daily workflows
Xtime is more than just a scheduling app—it’s a comprehensive service experience platform built to future-proof dealership operations. It brings together the tools, insights, and automation needed to thrive in today’s customer-driven environment.
