In the competitive landscape of automotive service departments, efficiency, customer satisfaction, and profitability are paramount. Xtime, a leading provider of cloud-based service retention solutions, has been at the forefront of transforming how dealerships manage fixed operations. As a part of Cox Automotive, Xtime offers a suite of integrated tools designed to streamline service processes, enhance customer experiences, and drive revenue growth.
A Legacy of Innovation
Founded in 1999 and headquartered in Redwood Shores, California, Xtime has established itself as a trusted partner for over 7,500 dealerships across North America. The platform processes millions of service appointments annually and is the preferred choice for major automotive manufacturers, including Toyota, Lexus, BMW, Mercedes-Benz, and Hyundai . This widespread adoption underscores Xtime's commitment to delivering solutions that meet the evolving needs of the automotive industry.
Core Solutions: Empowering Dealerships
Xtime's comprehensive suite of tools addresses various aspects of service department operations:
1. Schedule
The Schedule module offers 24/7 online and mobile service scheduling, allowing customers to book appointments at their convenience. Features include:
Real-Time Availability: Customers can view and select available time slots.
Automated Reminders: Reduces no-shows and keeps customers informed.
Capacity Management: Optimizes technician hours and shop resources.
Customizable Menus: Tailors service offerings and pricing to individual customer needs
2. Engage
Engage enhances customer interactions by providing:
Fast Check-In Options: Streamlines the service intake process.
Personalized Communication: Sends text updates throughout the service visit.
Online Payment: Enables customers to pay before service completion, expediting checkout
3. Invite
Invite serves as a targeted marketing tool, helping dealerships:
Re-engage Customers: Sends personalized messages and offers based on past visits and declined repairs.
Fill Empty Shop Time: Boosts repair orders by reaching the right customers at the right time.
Increase Profits: Drives repeat business through timely and relevant communications
4. Inspect
Inspect facilitates comprehensive vehicle inspections with:
Multimedia Capture: Technicians can take and send clear pictures and videos of needed repairs.
Faster Approvals: Service recommendations are presented transparently, making it easier for customers to approve.
Improved Collaboration: Enhances communication between service staff, leading to increased repair dollars
Technological Advancements: Xtime 7.0
The launch of Xtime 7.0 introduced several enhancements aimed at improving the customer experience:
Streamlined Scheduler: Features 'Find Me' and One-Click Booking, reducing appointment scheduling time to 1-2 minutes.
VIN-Specific Service Menus: Provides personalized service recommendations based on the vehicle's history.
Visual Vehicle and Service Selector: Simplifies the selection process, moving customers away from navigating long lists.
Service Timeline: Customers can view their inspection and service history, OEM recalls, and upcoming services in personalized menus
Integration with Cox Automotive Ecosystem
As part of Cox Automotive, Xtime seamlessly integrates with other industry-leading technologies, including Dealertrack DMS, VinSolutions CRM, and Manheim wholesale solutions. This interconnected ecosystem ensures a smooth and efficient experience for both dealerships and customers, facilitating data sharing and enhancing operational workflows
Client Testimonials and Industry Recognition
Dealerships that have implemented Xtime solutions report significant improvements in service department performance. For instance, many have experienced increased repair order values and enhanced customer retention rates. The platform's ability to provide transparent communication and personalized service options has been instrumental in building trust and fostering long-term customer relationships.
xtime comprehensive suite of tools empowers automotive dealerships to optimize their service departments, enhance customer experiences, and drive profitability. By leveraging advanced technology and seamless integrations, Xtime continues to lead the way in transforming the automotive service landscape. For more information or to request a demo
